How My Day Was Saved
My garage door was installed nearly 8 years ago, and it has been functioning fine till recently. A few months back I noticed a slight sagging onto one side, but since this was not affecting the opening and closing functions of the garage door, I did not really think much about it. One morning when I was leaving for work, the door just detached on the side that was sagging and was left hanging from the hinges. With my car still in the garage, I had no option but to look for immediate repairs to my garage door.
Fortunately my neighbour was around that morning when this incident happened and he suggested that I should call a garage door company soon or the whole garage door may need to be replaced, an expense that I really could not afford. I got the garage door service number from the same neighbor who mentioned that this company had earlier repaired his garage door and that he was very happy with their service. Their service was prompt and their rates were reasonable.
I called the garage door company and was immediately connected to someone who understood my problem and that it had to be rectified soon. He told me that someone would be at my home within an hour’s time, and he was. The technician who came for the repairs could comprehend the issue right away and knew what had to be done. When I enquired whether the whole mechanism will need to be changed, I was relieved to be told that it was a minor repair and would take only an hour to finish. One of the springs in the door mechanism had given way and the technician replaced that and repaired the adjoining hinge and the door was refixed.
What was commendable was that the technician was not only knowledgeable about the problem but was also very patient with my concerns. He did not charge me a bomb, only the cost of the spring and some peripherals, besides a very modest servicing fee. Most of all, he stuck to the time limit and within an hour I was able to take my car out, lock the door and be on my way to work. He also gave me pointers on how to take care of my garage door so that such a problem does not recur. I would highly recommend this garage door company to all.